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MON SOURIREBLANC

Shipping and delivery policy

Last updated: 20 July 2026

This policy sets out the areas we serve, the costs, the carrier and the timescales that apply to orders placed on Mon Sourire Blanc.

Delivery terms at a glance

  • Destination: European Union countries.
  • Products covered: every product in the catalogue.
  • Delivery point: the customer’s address.
  • Carrier: express service, tracked.
  • Delivery charge: depends on the destination country and is shown at checkout.
  • Free delivery: not offered.
  • Order cut-off: 00:00, Europe/Paris time zone.
  • Preparation: 1 working day.
  • Transit: typically 2 to 6 working days.
  • Estimated total: 3 to 7 working days.
  • Working days: Monday to Friday, excluding public holidays.

Areas served

We currently ship only to addresses located in European Union countries. No shipping outside those countries is offered. An order placed with an address we do not serve may be refused, or cancelled and refunded.

Delivery charges

Delivery charges depend on the destination country and are shown at checkout. There is no free delivery, no free-delivery threshold and no minimum order. The amount is shown before payment.

Cut-off and preparation

The configured cut-off is 00:00, Paris time (Europe/Paris). The preparation time is 1 working day. Preparation days are Monday, Tuesday, Wednesday, Thursday and Friday, excluding public holidays.

Transit and total time

After preparation, transit typically takes 2 to 6 working days. The estimated total is therefore 3 to 7 working days. These timescales are estimates and may be affected by a public holiday, an incomplete address, a carrier incident or an event beyond our control.

Tracking

A carrier tracking number is sent by e-mail once your order has been dispatched. Please check the e-mail address you gave when ordering and, if necessary, your spam folder.

Damaged, lost or incorrect parcels

If your parcel arrives damaged, if tracking shows a problem or if you receive the wrong item, keep the packaging and contact us promptly with your order number and, if possible, photographs. We will check the situation with the carrier and tell you what solution applies.